FAQ

                                


WHAT IS QUALITY STANDARD OF AMGOLD PHYSICAL GOLD COIN?

Amgold physical gold coins are truly made in india and made at RBI/BIS/NABL approved refinery, equipped with international standard infrastructure. Our coins are 24k 999.9 pure, purity certified by NABL/BIS lab. Coins are packed in certicard security pouch.

LIFE TIME BUY BACK & EXCHANGE GURANTEE, HOW ITS WORK ?

For each and every amgold gold coins, we provide life time buy back & exchange guarantee. buy back & exchange done by us with our own/exclusive ‘buy back & exchange policy’. But primary point is ‘buy back’ done by us with our declared buy back rate and ‘exchange’ done by us with our products , which are available in our product showcase.

HOW MUCH YOU TAKE TIME TO DELIVER ME GOLD COIN ?

In our ekiosk/ mini store service areas product can be delivered with in 24 hours, if they have no stock problem. For other areas it can be takes up to 10 days, but major cases delivery done with in 3 days. Cash on delivery available only in our ekiosk/ mini store service areas, for security and time delay reasons we suggest you visit our ekiosk/ mini store which is nearest to you and purchase direct or take instant delivery.

IS AMGOLD PROVIDE GOLD LOAN DIRECTLY?

No, at present amgold directly not provide gold loan. Gold loan provided by our lending partner (NBFC/ bank).

WHAT ARE PROCESS OF GET A GOLD LOAN?

When you apply for gold loan to us, our team will contact you and guide you in entire process start to end.

WHAT ARE SOVEREIGN GOLD BONDS?

Sovereign Gold Bonds are government securities denominated in grams of gold. They are substitutes for holding physical gold. Investors have to pay issue price in cash and the bonds will be redeemed in cash on maturity. The bond is issued by Reserve Bank of India on behalf of Government of India. Highest safety as it is backed by government of India.

IS AMGOLD DIRECTLY SALES SOVEREIGN GOLD BONDS ?

No, we get it for you from our partnered / supporting banks. Or may directly purchase this from any banks as your wish.

WHAT IS LIQUIDITY/MATURITY, PURCHASE LIMIT, BENEFIT OF SGB’S?

Tenure of this bonds is 8 years with an exit option after 5 years. An individual buy this minimum 1gm to maximum 4kg in a financial year. Investors are get interest 2.5% p.a. and zero tax on capital gains at maturity.

HOW MUCH MONEY YOU GET AT MATURITY?

Gold bonds shall be redeemed on the basis of simple average of closing price of 999 gold purity of previous 3 business days, published by IBJA.

HOW WAY AMGOLD ‘GOLD ON EMI’ FACILITY WORKS?

You can try it by click on ‘gold on emi’ but at first you need to be a ‘amgold club’ membership. Then apply it from ‘amgold club’ by click ‘gold on emi’- ‘avail’. After your request we review this, if its approved then we forward this to your local kiosk / D&SA, then they verify you if its passed by them they should call you for visit kiosk for delivery , visit kiosk make signature on documents and received your product. Or request them for get it home delivery.

WHAT ABOUT PAYMENT PROCEDURE?

After getting your product , make initial payment and set payment mandate for upcoming emi’s. Make payment mandate through enach, upi autopay, ecs, post dated cheques or manual.

WHAT PROCEDURE DONE, WHEN NO AMGOLD KIOSK/D&SA IN MY LOCAL AREA?

Don’t worry about this, we have our sales representative or courier partner or we find a solution in discuss with you.

WHAT IS locker LOCKER SERVICE ?

Locker service gives you a completely secured facility for safe keeping precious items, confidential documents and valuable things against from any unfortunate incident.

WHAT IS AMGOLD ELECTRONIC LOCKERS & VAULTS?

Amgold electronic locker is a high-tech safe lockers are those that require you to type a combination code (password) or Biometric key identification in order to get them opened. And basically vault is type of secured place where physical bullion or valuable items are keeping here in locks, these places are all round 24 hours protected by physical, technical, mechanical & infrastructural way, no one can break its security or harm it in any way. At present we have not own vault, we provide vault services through our vault partner, they are trusted & govt. Certified.

WHY SHOULD I CHOOSE YOUR LOCKER/VAULT SERVICES INSTEAD OF BANK?

We mentioned here few points you can analyse them, no longer waiting, lowest price, high trust & security, free insurance, home pick-up & drop, live tracking (location & camera view), digital locking system, monitor via mobile app.

WHAT IS HOME PLAN?

In our home plan you keep electronic locker in your home. Lockers are physically strong with digital locking system and 24 hours live tracking facility via mobile app.

WHAT IS VAULT PLAN?

In our vault plan you keep your valuable items in electronic locker and locked it biometric or with code (password) and then we take it from you and put it into a secured vault. You can track it 24 hour via mobile app from anywhere. Also you can add a camera for live view.

WHAT IS VAULT PLAN?

In our vault plan you keep your valuable items in electronic locker and locked it biometric or with code (password) and then we take it from you and put it into a secured vault. You can track it 24 hour via mobile app from anywhere. Also you can add a camera for live view.

WHAT IS OUTSIDE PLAN?

If you are not interested in our locker service but you want locker with a bank, then we find it for you. This service is very slow & time bearing process. We charge one time consultation fee after completion of your work.

WHEN I GET BACK MY SECEURITY DEPOSIT?

We take a refundable security deposit at time of accept our locker service and it will be return on cancelation of service. But we suggest you that take add on ‘locker purchase’ facility because there no security deposit taken by us, here you can purchase your locker in easy instalment so locker will be fully owned by you.

WHAT IS ADD ON LIVE CAMERA FACILITY?

You can add a live ip camera on locker for live view at pay on extra cost.

IS AMGOLD DIRECTLY PROVIDE GOLD INSURANCE POLICY?

No, amgold not an insurance company. Gold insurance policy sells by our insurance partner. For this service we are acting just a platform where buyer and seller meet together.

IS AMGOLD BEARS ANY LIABLITY ON GOLD INSURANCE POLICY?

No, amgold does not take any liability on gold insurance policy & claims. Before purchasing gold insurance policy from here please read carefully all terms & conditions of insurance policy which will be provided by insurance provider company that’s services choose by you.

ARE ALL TYPES OF GOLD ACCEPTED?

Yes, but subject to valuation and purity of gold.

FOR SELLING GOLD TO YOU ANY KYC AND PUCHASE BILL REQUIRED?

Yes, kyc required. For large quantity of gold selling purchase bill required.

WHEN & HOW I GET PAYMENT FOR MY GOLD?

After testing and valuation if you agree with pricing, then get Instant payment in your bank account.

HOW AND WHERE YOU TEST GOLD?

We test your gold in your presence at our assay partner/tie-up lab. If you want to test it on your preferred lab, you do this first for your satisfaction then we test it on our assay partner/tie-up lab for our satisfaction.

WHICH TYPE OF EXCHANGE DONE BY US?

Jewelry to gold bar & coin (direct exchange by us) and Gold bar & coin to jewelry (exchange by our jewelry exchange partner, they are trusted and BIS recognized.)

WHAT IS QUALITY OF EXCHANGED PRODUCTS?

GOLD Bar & Coin are 24kt. 999.9 pure NABL/BIS certified. Gold jewelry is 22kt, 18kt, 14kt with BIS hallmark (HUID) on product skin with valid GST bill. # HOW & WHEN I GET YOUR JEWELRY PARTNER INFORMATION? After your application our team will contact you and help you in full process step by step.

WHAT TYPES OF REWARD I GET?

Mostly it would be discount coupon/ gift voucher/ cash back/merchandise/points etc. All rewards are subject to terms & conditions and sole direction of amgold.

WHERE MY GOLD WILL BE TESTED?

Your gold will be tested at BIS recognized assay center, so its secure & accurate.

IS THERE TESTING PROCESS ARE RISKY OR HARMFUL OR ANY WEIGHT LOSS CHANCES?

No, its safe process, there no chances of weight loss or scratches.

HOW CAN I BE A AMGOLD CLUB MEMBER?

ANY INDIAN INDIVIDIDUAL COULD BE AMGOLD CLUB MEMBER, JUST CLICK ON ‘JOIN’ AND GIVE YOUR DETAILS & VERIFY YOUR KYC. THEN REQUEST US TO ACTIVATE YOUR MEMBERSHIP CARD. ONCE YOURS MEMBERSHIP CARD IS ACTIVATED THEN YOU WILL BE TREATED AS AMGOLD CLUB MEMBER.

IS AMGOLD CLUB MEMBERSHIP FREE?

YES, IT COMPLETELY FREE.