This document is an electronic record in terms of Information Technology Act, 2000 and Rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000.
The domain name ‘www.amgold.in‘ is owned by ‘Amgold Bullion Private Limited’ incorporated under the companies act, 2013(18 of 2013), ministry of corporate affairs, govt of India. Date of incorporation 7 th November 2020. Registered office rajlakhi bhaban, sushila purba para, near guru gobindo aashram, purba burdwan – 713128, west bengal, India. Our corporate identity number (CIN) is U51909WB2020PTC241149. By subscribing to or using any of services of the website you agree that you have read, understood, accepted and are bound by the Terms, regardless of how you subscribe to or use the services. This website is for online “offer and acceptance” of the Bullion/ jewelry items posted and advertised on the website. Online offer on the website are subject to change. If you do not accept term & conditions please don’t use this platform.
By using the website/app one shall be responsible for maintaining the confidentiality of its customer name and password and will be responsible for all activities under such customer name and password.
This Agreement shall come into effect upon each visit or usage of the Website or upon registration or upon providing any information on the Website by the customer as well as by the merchant. Any person who is eligible to make contract under the Indian Contract Act 1872 can be a member of the website. Any legal entity can also be a member of the website. The website can refuse to transact with any customer if it comes to its knowledge that the customer is under the age of 18 years or otherwise incapacitated to contract. The customer agrees and undertakes to use the Website and its services only to browse the jewelry items and designs put up by the merchant on display and to make online purchases of the same against payment of declared prices. The customer as well as the merchant shall not violate any terms and conditions of this agreement. The merchant shall have sole discretion to accept any offer from the customer to purchase a product. The merchant shall not under any situation or circumstances are liable for any delay in delivery of the purchased item. Delivery will be subject to availability in stock. The merchant accepts no obligation or responsibility for any third party carrier’s failure or delay or default or negligence in delivering the purchased items or for any loss in transit after due dispatch.
Registration on this platform means you consent us to send sms, email, call, chat for our promotional, transactional, other types of business activity.
The goods shall be considered to have a defect in quality if they have an inherent material or manufacturing defect. Minor deviations from the image shown on the Internet, for example, shall not be considered a defect. The customer’s warranty claims shall be limited to subsequent performance. Only if such subsequent performance fails, if the merchant expressly rejects such subsequent performance in text form or is unable to render such subsequent performance the customer shall be entitled to his other statutory rights.
(i) The website shall work only as platform for the merchant’s products.
(ii) The website is meant to be an online transaction counter from where the customers may interact with the merchant and place orders for listed items and browse the products and designs of the merchant.
(iii) The photographs and impressions displayed on the website are for reference only. The items are based on hand-crafted/machine made design and actual products delivered may differ to an extent.
(iv) The weight of gold, silver, diamond or any precious metal to be used for making jewelry item ordered by the customer may vary marginally in the final form of the product. The difference, if any at all, will be due to hand-crafting of the jewelry item. The customer understands and acknowledges that the weight of gold, silver, diamond or precious metal displayed against any particular item is a fair and reasonable approximation and cannot be the exact such weight in the finished products.
(v) In case of gem stones the prices are given on the average weight of stone and not on the individual stone. Prices will be fixed on a range of average weight of the gemstone and not on exact weight.
(vi) The customers are advised to contract the Customer Helpline of the merchant for any query or clarification. The merchant shall not be responsible for any misunderstanding or misconception on behalf of the customer.
(vii) The merchant or the website shall not be responsible for any unauthorized use of credit or debit cards for making any transaction and shall have no liability either to the true holder of any credit or debit card or to the concerned bank for any unauthorized / fraudulent use of payment instruments.
the merchant reserves the right to refund, amend or modify the terms and conditions published for at any time and in any manner it feels appropriate. The revision or change in the terms shall become effective immediately on this website by posting or not.
the merchant reserves the right to refund, amend or modify the terms and conditions published for at any time and in any manner it feels appropriate. The revision or change in the terms shall become effective immediately on this website by posting or not.
Unless otherwise specified, the material of the merchants are presented solely for the purpose of sale in India. The website makes no representation that materials of the Website are appropriate or available for use in other locations/Countries other than India.
only the courts of Calcutta shall have exclusive jurisdiction to entertain, try and determine any legal action if sought to be instituted by the customer subject to the arbitration agreement contained herein. The merchant may institute any legal action against the customer either before the competent courts of Calcutta or at the place of business/domicile of the customer as per its own prerogative and convenience.
If any dispute arises between the customer and merchant during the use of the website or in making of online transaction or dealing with any matter related to this website or in relation to any activity of the merchant in connection with the validity, interpretation, implementation or alleged breach of any provision of the agreement and all the rules and policies contained herein, the dispute shall be referred to a sole arbitrator who shall be a third party to be nominated by the merchant. The Arbitration & Conciliation Act, 1996, shall govern the arbitration proceedings. The arbitration proceedings shall be in the English language. The place of arbitration shall be ‘KOLKATA’. The customer’s obligations to pay for his dues arising from any transaction through this website, even if dispute arises, shall not be suspended during the arbitration proceedings but such payment shall be subject to the outcome thereof.
Any transaction amounting Rs. 25,000 or more, every customer need to provide their Adhaar card or any other Govt ID proof like Voter Card, PAN Card, Passport or Driving License as per the Government of India rules and regulations. Amgold Bullion Pvt. Ltd. will further communicate with you for getting the suitable ID Proof Document.
Amgold bullion Pvt. Ltd and its suppliers/service providers/D&SA/franchisee and licensors expressly reserve all intellectual property rights in all text, products, content and other materials, which appear on this website/app. Access to this website/app does not confer and shall not be considered as conferring upon anyone any license under any of Amgold Bullion Pvt. Ltd. or any third party's intellectual property rights. Any use of this website/app or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Amgold bullion pvt ltd You may not modify, distribution or copy anything from this website for any purpose. Amgold bullion pvt ltd’s products design, names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of Amgoldl bullion pvt ltd, All other marks are the property of their respective proprietors. Access to this website does not authorize anyone to use any name, logo or mark in any manner. In the event of any unauthorized use or an attempt to use or claim any name, logo or mark in any manner by any person, the same shall be liable for strict action including an action for damages.
1. Every product sold at amgold bullion pvt ltd. E-Store: www.amgold.in is covered under our 3 Days Exchange Guarantee for reasons like manufacturing problems, fitting issues, damages or defects, notify us within 3 days from the date of delivery and we exchange the product with same one or refund amount which will be credited back to your www.amgold.in User Account upon successful processing of return. The refund amount will not be credited to the payment source (Credit Card/Debit Card/Net Banking/Wallet). This amount will be valid for 1 year from the date of its issuance and can be used partially or fully to shop any item on amgold bullion pvt ltd E-Store: www.amgold.in The shipping cost (mentioned in invoice) for all orders will be deducted before we reimburse the refund amount into amgold bullion pvt ltd User Account unless the product is defective. 3 Days Exchange Guarantee is not applicable to products that are less than or equal to Rs. 1000/- (Irrespective of the order value). 3 Days Exchange Guarantee is not applicable to Gold & Silver Coins or customized products. 3 Days Exchange Guarantee is not applicable if the product is bought during Sale/Discount/Offer promotion. Keep all items including the invoice in a package in good condition. Please be sure that all items that are to be returned must be unworn and in their original condition with all original tags and packaging intact. Items that are damaged or altered once the tags are removed, may not be accepted and will be sent back to the customer. .Email us at care@amgold.in with images of the products with packaging and tags to schedule a exchange or return pick up. Subsequent to this, your package will be picked up by our representative or courier partner within 3-5 business days.
2. Lifetime exchange facility for Hallmark gold/silver Coin/Bar for purchase a new product from us. Only metal will be taken by us and metal value will be declared & provided by us to customer, stone & diamond are not applicable for this facility.
1) If the order has any technical glitches.
2) Any order placed during the website update which has led to changes in the price or its content.
3) Any cod order which is in verification stage when it feels like the order may be returned.
4) When the stock is unavailable or may take time to produce.
5) Any other reason that the company may find relevant from time to time.
6) The decision of the company is final in this regards.
2. After done of payment for a order, any cancellation request cannot be accepted by us. If payment mode COD then cancellation request accepted by us, inform us within 24 hours from time of order, email us care@amgold.in or call our helpline. But if you cancel your order after it has been shipped, then it’s not to be possible for cancellation, so in this case follow our Return process, The cancellation will have to be treated as 3 Days Exchange Guarantee. If customer refused to take delivery the product then customer will be liable to pay all common charges like shipping, order processing etc.
Buyback Guarantee: applicable for (A) 24 carat gold/silver coin. As per daily buyback rate, declared amgoldl bullion pvt ltd. (B) gold/silver hallmarked jewellery (accept only gold/silver in metal formation, not diamond,stone,gems,other things like this). As per daily buyback rate, declared by amgold bullion pvt ltd.
No Refund Applicable during buyback guarantee scheme, offers period , cancellation. If customer wants to exchange the product we will add the credit amount into amgold bullion pvt ltd’s consumer Wallet Only.
We are listening and happy to do what we can to improve. Please let us know.
We can be reached at care@amgold.in or call at 087-9120-9120/1800-274-5040, Or whatsapp 087-9130-9130.
Delivery of all orders will be to registered address of the buyer or Specified by buyer. (Specified at the time of Order). Product will be delivered same day or next day for our service outlet/D&SA areas. COD available only on our service areas, so before ordering by COD plz check our service outlet area (go to outlet ‘options’ and check the list.).
For security reasons, for our service areas majorly delivery provided by our representative, service provider, D&S.A, retail outlet or our franchisee in india. For out of our service areas india post Or our trusted courier agency/ logistics partner.
1. Free for our service outlet areas. But minimum purchase value rupees 10000/-.
2. No Free for our non service point areas. Pin code wise shipping charge.
The shipping charges may vary from product to product, depending upon the respective location. For that reason, When you checkout you will find the shipping charges separately that includes taxes as well. There will be an additional shipping cost for COD (Cash on Delivery Orders) may vary from product to product, decided by us.
We will ensure that the product reaches you within 7-10 working days, from the date of purchase. In some cases, it may take longer to receive the shipment depending on your location, accessibility and product availability.
Cash on delivery, net banking, wallet, upi, credit/debit card, rtgs, neft, invoice payment. (The payment of the purchase price shall be due in advance upon ordering of the goods. Customer offers the possibility of payment by direct valid debit/ credit/cash card/valid bank account. All payments made against the purchases/services on the Website by the customer shall be compulsorily in Indian Rupees acceptable in India. Payments will be subject to realization of amount from the concerned bank as per customer’s instructions.)
This service is directly not provided by amgold bullion pvt. Ltd. This service provided by our partner as their rules, we are act just a communication platform, we can’t take any liability for them and we don’t have not any responsibility for any issue in future.
This service is not a gold savings scheme where you pay an amount systemically and a time period you get gold product. this is truly a 'buy now, pay later' facility where you buy a product (received product in real time on purchase) and pay its price in few installments. this facility is not for all, only for 'amgold club' members (just an request/application, not final. final decision will taken by amgold team) under amgold bullion pvt. ltd's promotional policy 'first use it, if you feels good then tell to others for amgold products and services'. this facility is not for lifetime, only for starting/ first stage of run amgold brand or any time cancelled by amgold. this service have a separate term & conditions (manual form) only this facility availed consumers can see this.
This service is directly not provided by amgold bullion pvt. Ltd. This service provided by our partner as their rules, we are act just a communication platform, we can’t take any liability for them and we don’t have not any responsibility for any issue in future.
ANY INDIVIDUAL CAN APPLY TO BE 'AMGOLD CLUB' MEMBER, BUT FINAL DESICION WILL TAKEN BY AMGOLD TEAM. IF YOUR AMGOLD CLUB MEMBERSHIP GRANTED YOU WILL BE BOUND BY 'AMGOLD CLUB MEMBERSHIP RULES' (AT PRESENT AVAIABLE SEPERATELY IN MANUAL FORM). ALL BENEFITS & 'AMGOLD CLUB MEMBERSHIP RULES' WHICH ARE UNDER AMGOLD CLUB MEMBERSHIP ARE SOLE DIRECTION OF AMGOLD BULLION PRIVATE LIMITED. 'GOLD ON EMI' FACILITY IS NOT ANY RIGHT TO AMGOLD CLUB MEMBERS, IT’S A PROMOTIONAL STUNT ONLY.